Core Services
Managing and operating ICT services as categorised below:
ICT corporate service
ICT operation
ICT application

ICT Helpdesk Counter
This division has also set up an ICT Helpdesk Counter effective from 26 August 2010 to help ministry personnel make complaints regarding any problem or breakdown involving ICT hardware or applications. Complaints of problems or breakdowns may be made via the following telephone numbers or e-mail:
Telephone : 03-8886 3350 / 8886 3329
E-mail : aduan[@]moha[.]gov[.]my
Operating hours: 8.00 a.m. to 5.00 p.m.


This division comprises three (3) main units:

i.ICT Planning Unit
ii.Management Application Unit and Security Application Unit
iii.Technical and Operation Unit

ICT Planning Unit

Formulating and co-ordinating the ICT Strategic Plan (ISP) for the ministry and its departments/agencies
Planning and managing development allocation for the ministrys computerisation project
ICT Steering Committee Meeting Secretariat to assess and co-ordinate ICT projects proposed for the ministry and its departments/agencies
Secretariat for ICT Managers Meeting to monitor the development/implementation of ICT projects for the ministry and its departments/agencies
Evaluating ICT proposal papers from companies
Planning, co-ordinating and managing ICT training for ministry personnel


Management Application Unit and Security Application Unit

Planning, analysing and managing all application system requirements of the ministry
Integrating application systems of the ministry and its departments/agencies for the purpose of sharing information and reducing manual activities
Planning, developing, managing and maintaining the ministrys portal
Planning and monitoring the maintenance of the ministrys application systems
Providing advisory services to users of the ministrys application systems
Planning and providing application training to users


Technical and Operation Unit

Planning and managing the procurement of ICT hardware and software
Managing ICT hardware and software inventories
Managing the maintenance and support work of ICT equipment
Managing the ICT helpdesk
Managing the disposal of ICT equipment
Planning and managing the infrastructure at the data centre and its operations
Planning and managing the backup/recovery and disaster recovery for all software and  applications at the data centre
Planning and managing the implementation of the network system and maintenance of the network
hardware and software
Co-ordinating the preparation of guidelines on ICT security at the ministry and its departments/agencies
Managing the ministrys e-mail